Measuring Clients’ Attitudes About Banking Services Quality Using the SERVQUAL Model
نویسندگان
چکیده
منابع مشابه
Evaluating the quality of e-banking services in the Iranian banking network by using the Servqual model
Today, the quality of services is an increasingly important factor in the success and survival of the banking sector. Therefore, the discovery of effective factors in the quality of services and the importance of each of these factors is very important from the point of view of customers due to the increasing intensity of competition. Modern com- merce requires appropriate tools and infrastruct...
متن کاملEvaluating the quality of e-banking services in the Iranian banking network by using the Servqual model
Today, the quality of services is an increasingly important factor in the success and survival of the banking sector. Therefore, the discovery of effective factors in the quality of services and the importance of each of these factors is very important from the point of view of customers due to the increasing intensity of competition. Modern com- merce requires appropriate tools and infrastruct...
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Today, the survival of organizations without a customer is considered impossible and the customer is known as the philosophy of the organization. Accordingly, the necessity to pay attention to the wants and needs of this key element and to identify the factors that cause customer satisfaction is not hidden from nobody. Hence, customer orientation has become one of the biggest organizational con...
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ژورنال
عنوان ژورنال: Economic Themes
سال: 2019
ISSN: 2217-3668
DOI: 10.2478/ethemes-2019-0012